Refund Policy
Our commitment to transparency and customer satisfaction
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Merchant of Record
Our order process is conducted by our authorized online resellers who act as the Merchant of Record for these transactions. Our resellers handle payment processing, tax collection, and related customer service inquiries for orders placed through their platform.
30-Day Money-Back Guarantee
At Hostizi, we stand behind the quality of our services. We offer a 30-day money-back guarantee for all our web hosting plans. If you are not completely satisfied with our services for any reason within the first 30 days of your purchase, you are eligible for a full refund of your hosting fees.
Refund Coverage
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Full refund for all shared, cloud, and WordPress hosting plans within 30 days of initial purchase.
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All refund requests are processed promptly to ensure a smooth transition for our customers.
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Please note that domain name registrations, renewals, and SSL certificates are non-refundable once processed through external registries.
How to Request a Refund
To initiate a refund request, you can follow either of these simple steps:
Via Hostizi Support
Open a support ticket from your client area dashboard or email our billing team. We will coordinate with our billing partners to process your refund.
Open Ticket →Via Billing Partner Support
You may also contact the authorized reseller listed on your receipt or electronic invoice for direct billing assistance.
See Receipt for Details* Note: Refunds typically take 5-10 business days to appear on your statement depending on your financial institution and original payment method.