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Refund Policy

Our commitment to transparency and customer satisfaction

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Premium Domain Orders

Some domain names may be classified as premium by the registry or registrar and may cost more than the standard price shown for the domain extension.

If a domain ordered at the standard listed price is later identified as premium, we will not register it automatically at the standard price. The affected domain order will be cancelled and the payment for that domain will be refunded to the original payment method.

Customers who wish to purchase the domain at its applicable premium price may contact our support team. Registration may be possible through a new or revised order, subject to availability, registrar approval, and the current premium price.

30-Day Money-Back Guarantee

At Hostizi, we stand behind the quality of our services. We offer a 30-day money-back guarantee for all orders placed through our website. If you are not completely satisfied with our products or services for any reason within the first 30 days of your purchase, you are eligible for a full refund of your payment.

Refund Coverage

  • Full refund available for all products and services purchased through our website within 30 days of initial purchase.
  • All refund requests are processed promptly to ensure a smooth transition for our customers.
  • Refunds are issued directly back to your original payment method.

How to Request a Refund

To initiate a refund request, you can follow either of these simple steps:

Via Hostizi Support

Open a support ticket from your client area dashboard or email our billing team at [email protected] to request your refund.

Open Ticket →

Via Order Receipt Support

You may also use the billing support link on your email receipt or electronic invoice for direct billing assistance.

Manage Order →

* Note: Refunds typically take 3-5 business days to appear on your account depending on your financial institution.