Refund Policy
Our commitment to transparency and customer satisfaction
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Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
30-Day Money-Back Guarantee
At Hostizi, we stand behind the quality of our services. We offer a 30-day money-back guarantee for all orders placed through our website. If you are not completely satisfied with our products or services for any reason within the first 30 days of your purchase, you are eligible for a full refund of your payment.
Refund Coverage
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Full refund available for all products and services purchased through our website within 30 days of initial purchase.
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All refund requests are processed promptly to ensure a smooth transition for our customers.
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Refunds are issued directly back to your original payment method.
How to Request a Refund
To initiate a refund request, you can follow either of these simple steps:
Via Hostizi Support
Open a support ticket from your client area dashboard or email our billing team at info@hostizi.com to request your refund.
Open Ticket →Via Order Receipt Support
You may also use the billing support link on your email receipt or electronic invoice for direct billing assistance.
Manage Order →* Note: Refunds typically take 3-5 business days to appear on your account depending on your financial institution.